![]() Whereas the consumption of goods can be delayed, as a general rule services are produced and consumed almost simultaneously. Because of the intangible nature of a service’s output, establishing and measuring capacity levels for a service operation are often highly subjective and qualitative tasks. Because a service cannot be transported, the consumer must be brought to the service delivery system or the system to the consumer.Ĥ. There is a high degree of producer-consumer interaction in the production of service, which is a mixed blessing on the one hand, consumers are a source of productive capacity, but on the other, the consumer’s role creates uncertainty for managers about the process’s time, the product’s quality, and the facility’s accommodation of the consumer’s needs.ģ. The perishability of services leaves the manager without an important buffer that is available to manufacturing managers.Ģ. Services are direct they cannot be inventoried. ![]() Unfortunately, these researchers never fully explore the implications of these strange traits:ġ. The literature on capacity management focuses on goods and manufacturing, and many writers assume that services are merely goods with a few odd characteristics. He goes on to discuss several ways service managers can alter demand and influence capacity. ![]() In this rundown of the juggling feat service managers perform, the author discusses the two basic strategies-“chase demand” and “level capacity”-available to most service companies. Balancing the supply and demand sides of a service industry is not easy, and whether a manager does it well or not will, this author writes, make all the difference. For more information, please call Customer Relations on 1300 346 821 8:00am to 6:00pm (Sydney time) or visit our website makes service industries so distinct from manufacturing ones is their immediacy: the hamburgers have to be hot, the motel rooms exactly where the sleepy travelers want them, and the airline seats empty when the customers want to fly. The actual results may differ materially from these projections. Whilst we have used every effort to ensure that the assumptions on which the projections are based are reasonable, the projections may be based on incorrect assumptions or may not take into account known or unknown risks and uncertainties. Any projections are predictive only and should not be relied upon when making an investment decision or recommendation. Past performance is not a reliable indicator of future performance. ![]() Performance data (pre-fee) is calculated by adding back management costs to the post-fee performance. Performance data (post-fee) assumes reinvestment of distributions and is calculated using exit prices, net of management costs. Performance figures are calculated in accordance with the Financial Services Council (FSC) standards. While such material is published with necessary permission, and while all reasonable care has been taken to ensure that the information is complete and correct, to the maximum extent permitted by law neither PFSL nor any company in the Pendal group accepts any responsibility or liability for the accuracy or completeness of this information. The information may contain material provided by third parties, is given in good faith and has been derived from sources believed to be accurate as at its issue date. This information is not to be regarded as a securities recommendation. Because of this, recipients should, before acting on this information, consider its appropriateness having regard to their individual objectives, financial situation and needs. It has been prepared without taking into account any recipient’s personal objectives, financial situation or needs. This information is for general purposes only, should not be considered as a comprehensive statement on any matter and should not be relied upon as such. An investment in the Fund or any of the funds referred to in this web page is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. A product disclosure statement (PDS) is available for the Fund and can be obtained by calling 1300 346 821 or visiting The Target Market Determination (TMD) for the Fund is available at You should obtain and consider the PDS and the TMD before deciding whether to acquire, continue to hold or dispose of units in the Fund. PFSL is the responsible entity and issuer of units in the Pendal Global Select Fund (Fund) ARSN: 651 789 678. This information has been prepared by Pendal Fund Services Limited (PFSL) ABN 13 161 249 332, AFSL No 431426 and is current as at April 27, 2022.
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